1. Fees
- Annual subscription: $6,000 per Facility per year, due in advance — including license issuance, installation support, onboarding, and product updates during the term.
- Volume terms for multiple Facilities under common ownership are available on request.
- Optional services (e.g., white-glove onboarding, custom library/footprint setup) are quoted separately.
2. Term & renewal
The subscription runs for twelve (12) months from activation and renews for successive 12-month terms unless either party gives written notice of non-renewal at least thirty (30) days before the term ends. TRCS Consulting Group may adjust renewal pricing with at least sixty (60) days' notice before renewal.
3. Payment & refunds
Fees are due within fifteen (15) days of invoice, in U.S. dollars. Late amounts may accrue interest at 1.5% per month or the maximum permitted by law. Fees are exclusive of taxes, which are Customer's responsibility (excluding TRCS Consulting Group's income taxes).
Satisfaction window & refunds. If Customer is not satisfied, Customer may request a full refund within thirty (30) days of first activation. After that window, Customer may cancel the annual subscription for a prorated refund of the remaining full months of the paid term (1/12 of the annual fee per whole month remaining); optional professional services already delivered are non-refundable. On any refund the license is deactivated, but Customer retains full access to its own on-premises data.
4. Non-payment & suspension
If the subscription is not renewed or fees are unpaid, TRCS Consulting Group may decline to re-verify the license. Per the EULA, the Software then enters read-only mode after the grace period — Customer's data remains intact and accessible for viewing and printing, and full functionality resumes upon payment and reactivation.
5. Support
During an active subscription TRCS Consulting Group provides reasonable email and telephone support for installation, activation, updates, and defect reports, during normal business hours (U.S. Central Time). Support does not include on-site services, network administration, or creation of Customer Data unless separately contracted.
6. Updates
TRCS Consulting Group provides Software updates to active subscribers on an approximately annual cadence, delivered as a reinstallable package. Installing updates is Customer's responsibility; Customer Data is preserved across updates.
7. Multi-facility
Each Facility requires its own license, key, and subscription. Volume terms for multiple Facilities under common ownership are available on request.
8. Service continuity & discontinuation
The Software is deployed on-premises: all Customer Data (layouts, equipment library, users, uploads) resides on Customer's own server and is exportable by Customer at any time via the Software's built-in backup and library-export functions. TRCS Consulting Group does not host, store, or act as custodian of Customer Data, and Customer's access to its own data does not depend on TRCS Consulting Group's continued operation.
If TRCS Consulting Group elects to discontinue the Software or cease operations, TRCS Consulting Group will, for each Facility with a subscription in good standing at that time and at no additional charge, provide either (a) a perpetual license that allows continued full use of the then-current version without expiry and without any periodic online re-verification, or (b) a license-free build of the then-current version, so that the Facility's continued use of the Software is not interrupted by the discontinuation. TRCS Consulting Group will give at least ninety (90) days' written notice of discontinuation where reasonably practicable.
For continued use under (a) or (b), the Software is provided as-is; TRCS Consulting Group's support, update, and service obligations end on the discontinuation date except as separately agreed. This Section survives termination.
Source-code escrow (optional). On request, TRCS Consulting Group will enter into a commercially reasonable third-party source-code escrow arrangement releasing the Software's source to Customer upon defined release conditions (including TRCS Consulting Group's cessation of operations). Escrow-agent fees are Customer's responsibility.